Privacy Policy

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Tailored Support Services is committed to protecting your privacy and ensuring that your personal information is handled in a respectful, confidential, and culturally safe manner.

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1. What Information We Collect

We may collect personal information such as:

• Your name, contact details (phone, email, address)

• Health or support needs (if voluntarily shared)

• Communication preferences

• Feedback, enquiries, or emoji responses submitted through our forms

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2. How We Use Your Information

We use your information to:

• Respond to your enquiry or request for support

• Provide tailored services and referrals

• Improve our programs and communication

• Ensure cultural and emotional safety in our interactions

We do not use your information for marketing without your consent, and we never sell your data.

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3. Emoji-Based Input and Sensitive Communication

We offer emoji-based options for those who may not feel comfortable typing. These selections are treated as personal input and are protected under the same privacy principles.

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4. Cultural Sensitivity and Respect

As a service connected to Māori, Aboriginal, and Islander communities, we uphold culturally respectful practices and handle all information in ways that honour your identity, language, and values.

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5. How We Store Your Information

Your data is securely stored using encrypted systems. Only authorised team members have access.

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6. Sharing Your Information

We may share your information only when:

• You have given consent

• It is necessary to provide a service you’ve requested

• We can share your information with emergency services in case of emergency

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7. Accessing or Updating Your Information

You have the right to request access to your personal data or ask us to correct it. Just contact us at admin@tsupportservices.com

8. Questions or Concerns?

If you have any questions about your privacy or how your data is handled, please contact:
📧 admin@tsupportservices.com
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NZ: +6421636648,

AU: +61499759192